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About The Care Quality Commission - The Care Quality Commission (CQC) is the independent regulator of all health and adult social care in England. The CQC replaced the Healthcare Commission in 2008. Their main aim is to ensure quality care is provided for everyone, whether it’s in hospitals, care homes, in people’s own homes or elsewhere.
Part of their role is to register and regulate healthcare establishments including independent clinics/hospitals that provide services such as cosmetic surgery, the usage of lasers and lights.
As the health and adult social care regulator, they ensure that registered providers continue to meet essential, common quality standards. They do this by analysing and inspecting services. Providers are asked to assess themselves and collect information to help monitor how they are performing.
If the CQC find a healthcare provider is not meeting common essential quality standards, or they are putting people’s basic rights or safety at risk, they can take enforcement action action against the provider.
If you find that you are unhappy with a treatment or service you have received from an establishment, you can make a complaint to the provider of the service. A complaints procedure must be in place for all clinics/hospitals and all complaints must be fully investigated. Most complaints are resolved by the establishment themselves.
You can contact the Care Quality Commission at:
Care Quality Commission
National Correspondence
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
Telephone: 03000 616161
Or email enquiries@cqc.org.uk
Inspection reports are available on the CQC website at www.carequalitycommission.org.uk
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